Return & Refund Policy

At Switch Dealer, each product is made to order and carefully assembled to meet your selected customisations. Please read our policy below before placing an order.

Change of Mind

Due to the custom, made-to-order nature of our products, we do not accept returns or offer refunds for change of mind once an order has been placed.

Custom Orders

All custom builds (including consoles, Joy-Cons, and handmade buttons) are created based on your selected specifications.
Because of this, orders cannot be cancelled, returned, or refunded once production has begun.

Faulty or Defective Items

If your item arrives faulty, damaged, or not functioning as intended, you may be eligible for a replacement or repair.

To request this:

• Contact us within 7 days of delivery

• Provide your order number and clear photos/videos showing the issue

Once assessed, we will:

• Offer a repair, replacement, or refund where required under Australian Consumer Law

Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement at no additional cost.

Return Conditions

If a return is approved:

• The item must be unused and in its original condition

• All original packaging must be included

• Return shipping instructions will be provided

We reserve the right to refuse returns that do not meet these conditions.

Shipping Costs

• Original shipping costs are non-refundable

• Return shipping costs may be covered in cases of faulty or incorrect items

Processing Time

Approved refunds will be processed back to your original payment method within 5–10 business days after the item has been received and inspected.

Contact

For all return and refund requests, please contact us through our website.